Privacy policy
Your data and privacy
This is the Privacy Policy for Urban assists, with registered address, Urban Assists A-366 Shriram colony Alwar , Rajasthan -301001.
It explains how we, as data controller, collect, use and share the information that we receive or collect about you (that may include personal information) though our website at www.urbanassists.com and our app "Urban assists", which you can use to book all the listed services
It also explains the rights you as a user of our Services have to control the use of your information. Personal information means any information relating to a natural person that allows that individual to be identified either directly or indirectly. In this Policy we distinguish between users of the Services on whose behalf services are made.
Please read this Privacy Policy carefully before you start using the App.
Other applicable terms
In addition to this Privacy and Cookies Policy, our App Terms of Use also apply to your use of the Services and are, where relevant, incorporated by reference into this Privacy Policy.
Our primary goals in collecting information are to provide our Services to our Users and Partners; to enable us to best respond to our Users and partners' requests for help or information; to improve our Services and their features and content; and to promote our Services through our App and our our events, newsletters, competitions and promotions where we have your permission to do so.
Categories of Information we collect from you:
Relating to both Users and Partners
Identity data
Information used to identify users including first name, last name, title, date of birth, gender, log in and User and partners password details
Contact data
Postal address, email address, telephone number and mobile number
Financial data
Bank accounts of partners in order to pay them for the Services. We note we do not collect full card details but work with third party payment providers (see below) to process the payment.
Technical data
Internet protocol (IP) address, log in (password), browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used by the user to access your app.
Marketing and communications data User and partners preferences in receiving marketing from Urban assists and any third party affiliates.
Operational data
Interaction with the Services and transcripts from calls, messages from "UA Chat" with both Users and Partners.
Location data
To enable the partners to find the User for check the arrival of the partners.
Aggregated data
User Data which is collected, used and shared such as statistical or demographic data for any purpose. E.g. used to analyze trends, track Users' movements around the app and to gather information on our User base as a whole. Or, in the case of partners we may collect data such as number of bookings and schedule information.
Relating to Users only:
Transaction data
Details of the Products and Services Users have purchased from the website or app. Usage data-information about how Users use the Services. This includes how you interact with the Services, for example, how long you engage with Urban Assists at a time, how often a booking is made, and which parts of the Services you interact with and the features you use.
Work related data
We work with businesses to deliver our Services to their employees. If you are employed by one of those businesses, to use the Services you will need to sign up with us. We will collect information from you directly when you do this and we will also be able to associate this with information provided by your employer, such as your job title.
Service Notes
We may collect information about our Service delivery for example, instructions on how to access a building. You provide this information voluntarily. We pass this information on to partners so that they can understand any specific access/similar requirements.
We will use the personal information described above to:
(a) Identify Users and partners when they sign in to their account
(b) Enable us to process Users' bookings of services on behalf of partners
(c) Administer User and partners accounts
(d) To assess and verify qualifications and credentials of partners and to create and maintain profiles of partners
(e) To manage and process the collection of payment of behalf of partners for service booked by Users
(f) Analyze the use of the Services and the visits to the App in order to improve our content and Services including research into our Users’ demographics and tracking of service data
(g) where you have not objected, send you information to Users and partners which we think you may find useful or which you have requested from us, including marketing communications such as emails about any improvements to the Services, special offers or promotions, events, competitions, new Products or Services
(h) Where you have not objected, send you, information about any improvements to existing products or services, special offers or promotions, events or competitions, new products or services of carefully selected Business Partners. Urban assists does not share any personal data of its Users or partners with any Business Partners but you may see our Business Partners name, logos and other brand references appearing in the emails which we send to you.
We have set out in the tables below a description of the ways we use your personal information, the category of information it comes under and the legal basis or bases which we rely on to process it, including where we are relying on our legitimate interests and identifying what those interests are. There may be more than one lawful basis on which we process your information depending on the specific purposes for which we are using the information. Where we rely on legitimate interests we are always careful to balance your privacy rights with those interests.
Please note that these are examples of the kinds of personal information we collect and of the uses we may make of it. We may from time to time collect other types of personal information including and not limited to information you voluntarily give us.
Please contact us if you need more information at support@urbanassists.com
The App may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to Users and partners. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.
All payments transactions made through the Services are conducted through our payment providers.
We place great importance on the security of all personal information associated with both Users and partners. We have implemented appropriate technical and organizational measures to ensure the security of your information and to protect any personal information that is transmitted, stored or otherwise processed against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. In addition, we limit access to this information to only those employees, agents, contractors and other third parties who have a business need to know. They will only process it on our instructions and they are subject to a duty of confidentiality.
The safety and security of your personal information also depends on you. Where you have a secure log in and or password for access to certain parts of our Site you are responsible for keeping your log in and/or password confidential. We ask you not to share your log in details or password with anyone. We also urge you to be careful about giving out information in public by other sources. The information you share in public areas may be viewed by any user of the Site or the Services. It is also advisable to close your browser when you have finished your user session to help ensure others do not access your personal information.
Unfortunately, no electronic data transmission over the internet or storage of information can be guaranteed to be completely secure or error free and we therefore cannot warrant or guarantee the security of information you submit via the Site or Service transmitted to our Site or Service and any such submission is at your own risk.
Information that you submit via the services is sent to and stored on secure servers; we work with key service providers such as Google, Facebook. If you would like further information on this, please do contact us.
Where we have your consent, or where you have not objected to receiving (as applicable) we will use your personal information to send you marketing and promotional communications by email about our services or to send you feedback surveys and ratings review requests on treatments provided, you. As mentioned above, where we partner and work with carefully selected Business Partners, our email communications may also contain information from our Business Partners.
You can object to further marketing communications at any time by clicking on the unsubscribe link included in each such communication or notify us by email at support@urbanassists.com.
We need to retain your information (including your personal information, where applicable) for as long as you remain an active user of the services in order for us to meet our contractual obligations to you, and for such longer periods as are legally required or permitted.
We may need to retain certain personal information even once a User account has been closed for differing periods, depending on the category of personal information concerned, for example, to enforce our terms, for fraud prevention, to identify issue or resolve any legal claims, for proper record-keeping purposes and/or as required for our business operations or by applicable law.
We may also retain certain personal information following any objection indicated by you to receiving Urban assists marketing communications for the purpose of ensuring that your wishes continue to be respected and we do not to contact you further.
We may also retain aggregated information beyond this time for research purposes and to help us to develop and improve Services. You cannot be identified from aggregate information retained or used for these purposes.
You have the right under certain circumstances:
To be provided with a copy of your personal information held by us;
To request the rectification or erasure of your personal information held by us;
To request that we cease processing your personal data in certain circumstances
To object to our processing of personal data for the purposes of sending you direct marketing emails;
To request that we restrict the processing of your personal information while we verify or investigate your concerns;
We may change this Privacy Policy from time to time. If a revision is material we shall notify you before they take effect either through the Site or by sending you a notification (as required). Any such material changes will only apply to personal information collected after the revised Privacy Policy takes effect.
Please submit any questions or concerns regarding our Privacy Policy or any questions about the security of our email id - support@urbanassists.com: